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Around
the clock service
• Cubana
Aviation offers new service to passengers
INSIDE
Sala A on the second floor of Terminal 3 at José
Martí International Airport, Cubana Aviation has
inaugurated a new office for reservations, sales and
other services with specialized attention to all
passengers, and a 24-hour service seven days a week.
As a
time-saving method, passengers can now make
reservations and buy international tickets, make
changes to travel dates, pay excess baggage, change
routes, pick up pre-paid tickets (PTA), reconfirm
reservations, deal with missed flights and have
access to a detailed information center at this
office.
With
its maxim "Around the clock service,"
Cubana Aviation is proposing to assist its clients
and any other passengers irrespective of their
airline. It is not unusual for passengers to have to
make changes to their itinerary, cancellations,
delays or other formalities, whatever the
difficulty, and now they will have direct access
within the airport to highly-qualified staff in
order to solve any problem related to commercial
aviation.
The
airline also has other branches, but during office
hours only, at the Tryp Habana Libre hotel, on 23
and L, Vedado; on 5th Avenue and 110 in
Miramar and in the Lonja del Comercio building in
Old Havana, where similar services are provided.
Tour
operators, managers and personnel from civil
aviation and other airlines attended the opening
ceremony in the airport, including Nicolás Canto,
vice president of Cubana Aviation; Walfredo
Riverón, from the same company’s promotions
department; and other invited guests. Leading those
present was Rafael Ramos Marsel, head of the airline
in the airport, who highlighted the advantages of
these passenger services and the fact that there is
a there is a gap in the market for this kind of
attention. (Miguel Comellas)
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